Helpdesk & Support

We are here for you, when you need us

Due to our own internal frustrations with the industry standard of support and on-going feedback from our clients, we have been growing our support department and developing a new ticketing system to help pave the way for industry support and maintenance. Having created a standalone helpdesk, purely to support our existing customers, along side an agency of in-house Marketing, SEO, PPC, Design and Development experts, we can help your website evolve with the market trends and business needs.

Do you require a Helpdesk Hero? If so, call:

01625 467 067

Raise a TIcket Sign up to support

Why it's a smart choice for your business

Dedicated Support Team

Dedicated Support Team

Help is always at hand

We are a team of dedicated Support Managers, Developers and Designers who are on hand whenever you need some help with your website, your custom CMS - Apteve or are looking for ways to grow and improve your site as the industry changes.

CMS help and guides

CMS help and guides

Managing a website can be a big task

As well as having on-hand support for your site, we will be providing monthly Newsletters including industry news, website and video tips, CMS updates, guides and much, much more. You also have access to a direct support manager who can answer any questions you may have.

Ticketing system and portal

Ticketing system and portal

Submit, monitor, fix, success

Due to our own internal frustrations with the industry standard of support and on-going feedback from our clients, we have been growing our support department and developing a new ticketing system & customer portal to help pave the way for industry support and maintenance.

Typical issues you might face

Your Problem

Our Solution

I’ve forgotten my CMS login details

Don’t worry, you can contact the Help desk by phone or through the Ticket Portal, and one of our team will assist you in recovering your details.

I can’t remember how to post a blog

We are more than happy to spend time running through CMS refresher sessions.

I want to make a new page

With a Helpdesk & Support package, we can assist in the creating of a page through the CMS or we can have a designer create you a brand new bespoke one.

Can we change the name of a page?

Yes you can, and again we would always be here to assist with this through the CMS.

We need to change this image on this page

If you need a designer to look at these and create a beautiful image or treat one for you we can get this booked in and turned around for you as part of your package.

Our 3rd party integration needs updating

We will liaise with your 3rd party support team to take the stress and hassle of updatingthese services.

My manager wants this doing by next week and I just don’t have time

We have a team of Support developers and managers who are on hand to help with anything you need doing within the CMS.

I have a new Marketing manager and they need CMS training

We have an in-house, dedicated CMS trainer who can be booked out for a session eitherat Venn HQ or at your offices.

Can we have a new infographic creating?

With a Helpdesk & Support package, we can have a designer create you a brand new bespokeinfographic.

>We need help with ideas to update our website and keep it fresh

>When signing up to our £1000 package, you will receive monthly reports from our Digital Web Consultant with suggestions for your site inline with industry and digital trends.

Our Packages designed to meet your needs

  • Silver

    £500pm*

    • 8 hours dedicated to design or development
    • Access to Priority Queue for work
    • Ticket System and log in portal
    • Dedicated Support Team
    • Reduction of hourly studio rate
    • On-Going CMS training sessions
    • Quartely reports of budgets
    • Monthly site and spend strategy
  • Gold

    £750pm*

    • 12 hours dedicated to design or development
    • Access to Priority Queue for work
    • Ticket System and log in portal
    • Dedicated Support Team
    • Reduction of hourly studio rate
    • On-Going CMS training sessions
    • Quartely reports of budgets
    • Monthly site and spend strategy
  • Platinum

    £1000pm*

    • 16 hours dedicated to design or development
    • Access to Priority Queue for work
    • Ticket System and log in portal
    • Dedicated Support Team
    • Reduction of hourly studio rate
    • On-Going CMS training sessions
    • Quartely reports of budgets
    • Monthly site and spend strategy

* All prices exclude VAT. The premium package can be upgraded further, please speak to your support manager on your desired amount of support hours per month

Download our Helpdesk & Support Pack PDF

Take the next logical step

Sign up to Helpdesk Support today

Let us support your digital journey.

Remember, launching a website isn’t the end, it is purely the beginning and we can support you along the way.

Get in touch with Lee and the Support team to find out more about how we can support you or more about the Helpdesk & Support packages.