Managing a website is no easy task, especially when inhouse resource may be limited.

Experience has taught us that quite often, client’s need our support following a website go-live.

Whether its additional functionality to improve user experience, a new platform that requires integration or enhancing page performance, our Support Desk packages can be tailored to your requirements and budget.

The benefits:

  • Priority Booking
  • Discounted Studio Rate
  • Dedicated Squad
  • Proactive Partnership
  • Performance Review & Reporting
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FAQs

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The best sites never stand still.

From technology changes, updates to search engine algorithms and user demands, there are many reasons you need to tweak and improve your site. Support Desk enables you to adapt quickly to stay ahead of the competition or experiment and test new features to improve conversion rates.

Proactive Support.

We monitor performance and make recommendations to increase conversions and UX.

With all our Support Desk packages, clients make requests to their dedicated squad for any work required, but if there are no specific requests we will make recommendations with your budget in mind. Every Friday is dedicated to our Support Desk customers and we’ll always turn tasks around as quickly as we can allowing time for investigation, implementation and testing.

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Squads & Management.

Your dedicated squad consists of a Project Manager, Designer & Developer, so you can get to know the experts working on your website.

By signing up to our Support Desk, you will have direct access to our Client Support Specialist, who is always on hand to answer your questions, manage your site and brief your squad. 

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Reporting.

Once your website goes live, you’ll have access to our interactive reports so you can monitor your site’s performance.

We also offer heat mapping analytics and reviews to better inform UX improvements. From a marketing perspective, we can also look at overall traffic and acquisition channels to help you improve your strategy.

Testimonials

What our clients say.

How did we help Roc?

We designed and built two websites for global recruiter, Roc Search including a standalone careers site to help them showcase their employer brand and attract the best talent to their business. Roc has a strong employer value proposition so ensuring this was well articulated on the site was crucial.

Learn more about Roc Careers

How did we help MRL?

We have been working with MRL on an SEO strategy to gain more brand visibility, increase traffic and drive more conversions to grow their candidate database in the semiconductor sector.

Read the MRL case study

How did we help We Buy Any House?

We Buy Any House wanted to improve their search performance. We created a multi-channel strategy which consisted of 10 key parts and cross-channel personalisation that instilled trust for customers.

Read the case study

How did we help Harvey John?

Following a brand workshop, we outlined Harvey John's proposition and mission statement before designing and building their new recruitment website to reflect their updated brand. Once the site went live we arranged a training session at our HQ to go through the features of the site and our CMS Apteve along with Google Analytics to ensure the Harvey John team knew exactly how to get the most out of their new asset.

How did we help Albert Hall Manchester?

In 2020 we celebrated our 1 year working anniversary with Albert Hall Manchester, owned by the award winning multi concept operator, Mission Mars. Using a paid strategy, we helped them drive more traffic to their website, increasing private hire enquiries by 195% and gainning 75 leads in the first month alone. 

Read the Albert Hall Manchester case study

How did we help Charlton Morris?

Following a brand identity workshop, our design team created a fresh new look for Charlton Morris. As well a new group website, we built editorial style content hubs for Charlton Morris' three core sectors; Industrial, Life Science & Medical.

Read the case study

How did we help RE:NEW?

We delivered a 360-degree relationship in order to help RE:NEW beauty transform from BIO Sculpture GB, creating a brand new concept that better represents their product offering. After conducting a full brand workshop we were able to deliver a clear brand proposition and full digital marketing strategy that resulted in clear, fresh branding and an optimised online presence, designed to grow the training division of the business.

Read the RE:NEW case study 

Support Desk

A complete guide to our support levels after your site has gone live.

Request our support desk packages:

Support Desk

A complete guide to our support levels after your site has gone live.

Contact information

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Let's make things happen.

If you've got a brief in mind or just want an informal chat, our experts are on-hand and happy to help.

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Find Us

Cheshire
The Annex, Glasshouse
Alderley Park
SK10 4TG
01625 464 370

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